EVA in Merlot (Holiday Limited Edition)

The EVA in Merlot generally fits true to size. Size up if you have wider feet or prefer allowances.

Upper: Pony Hair Cowhide

Lining: Sheepskin

Insole: Sheepskin

Sole: Non-slip imported rubber

Heel: 42mm painted heel

Note: Expect animal leather to have natural blemishes

Frequently asked questions

1. Which size should I get if I'm between sizes? (Example: Size 8.5)

Our footwear is true to size (Asian Sizing which is typically smaller than Western Sizing) but sizing up is best for those in between sizes.

2. When will you restock a sold out size or color?

We usually restock sizes in 4-6 weeks. It's best to sign up for notifications of availability since we do our restock announcements first via email. We will also announce on our social media pages if a certain color will no longer be reproduced.

LEATHER FOOTWEAR

1. Cleaning

• Use a soft cloth dampened with a leather-safe solution or gentle soap and water to clean the surface of your shoes.
• Gently wipe the shoes, ensuring you cover both the upper and the insole.
• After cleaning, use a dry cloth to remove any excess moisture and ensure the shoes are completely dry.

2. Removing Mud:

• If your shoes have mud on them, allow the mud to dry completely.
• Once dry, use a soft-bristled brush to gently brush off the dried mud and dirt from the surface of the shoes.

3. Shoe Maintenance:

•  To maintain the shape of your shoes, use a shoe tree or the carton shaper provided with your purchase. Insert these into your shoes when not in use to help them retain their shape.
• Store your leather footwear in a dry place away from direct heat and moisture. This helps prevent the leather from drying out or becoming damaged.

4. Repair Services:

•  If your GLORIAE shoes require repairs due to damage or wear, we offer repair services depending on the extent of the damage.
• Please contact us at gloriae.official with the subject "REPAIR" for further assistance and instructions on how to proceed with repair services.

By following these care instructions, you can ensure that your GLORIAE purchase maintains its quality, appearance, and comfort for years to come. If you have any further questions or need assistance, don't hesitate to reach out to us. 

At GLORIAE, we are dedicated to providing you with the best customer experience possible. Your satisfaction is our priority. To ensure your peace of mind when shopping with us, we gladly accept returns and exchanges according to the following guidelines:

1. Condition of Item:

• To be accepted for return or exchange, the item must be in the same condition as it was delivered or upon receipt, and in its original packaging.

2. Timeframe

• Returns or exchanges must be initiated within 14 days of delivery for full-priced items only.

3. Options for Returns and Exchanges

Option 1: Exchange for Store Credit

• If the item is damaged upon receipt, it may be returned for store credit.
• Store credit can be utilized within 1 year from the date of issuance.

Option 2: Refund or Return

•  Items may be refunded or returned if damaged upon receipt or if the wrong item was delivered.
• If the item is in the wrong size, it may be returned once in exchange for the right size.
• Items on sale are non-refundable and non-returnable.

4. Shipping Costs:

• For damaged products, GLORIAE will cover the shipping costs associated with returns.
• For exchanges due to wrong sizing, the buyer will be responsible for the shipping costs incurred.

Please ensure compliance with these guidelines to facilitate a smooth return or exchange process. Email gloriae.official@gmail.com with subject "RETURN/EXCHANGE". Please attach photos of the item in all angles.

To avoid returns & exchanges, please check our size chart or contact for further assistance.